Returns & Refunds
If you are not satisfied with a product you must return it within 30 days of the date it was delivered in its original packaging (if applicable) and with proof of purchase.
Until the goods are returned to us, you are responsible if the goods are lost, damaged or destroyed. If you fail to comply with this we may have a right of action against you for compensation. You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach us. A proof of postage receipt must be obtained and kept when returning any part of your order.
If product is being returned for exchange, please provide the details of the exchange when returning the product. Unless product is faulty or in error on our part, we regret that postage, packing and insurance incurred in an exchange are direct costs to you.
Returns and exchanges will be processed as soon as possible after arrival and in any event within no more than 30 days of the day of arrival.
To obtain a refund the same methods apply as a return and the goods must be in the same condition in which you received them. You must make the goods available to us for collection in a resalable condition.
If you do so we will be happy to refund the original price of the item.
If you fail to do so we reserve the right to refuse the refund or deduct a charge which will be no more than 50% of the price of the goods from your refund as we will not be able to sell those goods on at full price.
We will only make a refund using the same method of payment originally used by you to pay for your purchase.
Where the goods were delivered to a third party and you are unable to return them to us, you may not be entitled to a refund.
We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded.
Credit can be used against your next order, both online and with telephone orders.
Instructions for Returns & Refunds:
-Indicate on the Packing Slip or Invoice that you are returning product for either an Exchange or Refund.
-Include any specific details of the Exchange or Refund.
-Enclose with the returned product in its original packaging (if applicable).
BANFF INDIAN TRADING POST
101 CAVE AVENUE / BOX 987
BANFF, ALBERTA, CANADA T1L 1A9
-A proof of postage receipt must be obtained and kept when returning any part of your order.
IF YOU HAVE ANY QUESTIONS PLEASE CALL: 1-403-762-2456 OR EMAIL: BITP@TELUS.NET.